More than a quarter of Midlothian’s households should see the benefits of Scotland’s first social housing charter.
The code of conduct, which came into force on April 1, sets out 16 standards and outcomes that all social landlords should be achieving for tenants and other customers.
More than 26 per cent of local households will be affected by the charter’s introduction.
The charter followed extensive consultation with landlords and tenants. Key outcomes for tenants and other customers include that they find it easy to participate in decisions that affect them; live in well-maintained neighbourhoods where they feel safe; and receive services that provide continually improving value for the rent and other charges they pay.
Scottish Housing and Transport Minister Keith Brown MSP said: “The charter empowers tenants across Midlothian to hold landlords to account for the services they deliver by stating clearly in plain language what they and other customers can expect from their landlord.
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