Residents in Gorebridge and Roslin are being warned that the new 4G service being rolled out could interfere with Freeview television.
There is a small chance that the fourth generation mobile service signal will affect the Freeview signal.
Because 4G at 800MHz sits next to the frequencies used by Freeview, it can overload the receivers in televisions and set-top boxes. Signs of interference include the loss of channels or sound, pictures going blocky, freezing or the TV screen going blank or showing a ‘No Signal’ message.
at800, a company set up under government direction, is offering free support to households that rely on Freeview to resolve 4G-related interference problems so that viewers in the county can keep watching their favourite programmes.
Ben Roome, CEO of at800, said: “If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit homes to fix Freeview interference caused by 4G signals, free of charge. If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.”
Cable and satellite TV, like Sky or Virgin, will not be affected. However, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters and advice, but not in-home engineer support.
People who live in communal properties should contact at800 and also advise their landlords. at800 can provide free filters to landlords but property managers are responsible for the cost of fitting these.
at800 also offers extra support for people who are 75 years of age or older, are registered blind or partially sighted or receive any of the following benefits personal independence payments (PIPs); attendance allowance; constant attendance allowance or War Pensioner’s Mobility Support.
Viewers who experience new interference to Freeview should contact at800 on 0808 13 13 800 (free from landlines and mobiles) or www.at800.tv/contact-us