Fury at railway ticket website glitch

Borders Railway: work being done on the new railway at Eskbank.
Borders Railway: work being done on the new railway at Eskbank.

A website glitch has meant many people trying to buy some of the first tickets for the new Borders Railway line were unable to do so.

Tickets went on sale this week, but reports quickly emerged that return fares from Galashiels to Edinburgh were coming up on the Scotrail website at over £30, three times more expensive than what was understood to be the likely fare.

Midlothian South MSP Christine Grahame has criticised Scotrail for the ticketing fiasco and called on Scotrail to sort the problem out as a matter of urgency.

She said: “The return of the railway is a great thing for Midlothian – it will prove to be a huge boost for the local economy.

“However, less than three months before the first passengers travel on the line, Scotrail’s reputation has suffered as a result of this ticketing fiasco. The prices shown on the website when tickets first went up for sale are in some cases three times the prices people were expecting.

“I have now contacted Scotrail to get answers on this and to find out when the correct fare information would be available on their website. I am assured that the prices shown on the website at the time of the launch were incorrect and work is now underway to correct this.

“As I understand it, passengers on the route should expect a return fare to cost around £10.40 off-peak. But really Scotrail must get its act together sooner, not later.”

ScotRail stressed that the price currently being quoted for the trip from Galashiels to Edinburgh was not representative of those which would be charged to travel on the line.

A spokeswoman said: “The £30 fare is not a Borders Railway or ScotRail fare. It is for a journey via Berwick, and not for travel on the new Borders Railway line.

“The correct fares between Edinburgh and Tweedbank will be in the system by the end of this week, and we will update customers as soon as they are available.”