A patient at Newbyres Medical Centre has hit out after being told he would have to wait two and a half weeks to speak to a doctor on the phone.
The man, who didn’t want to be named, told the Advertiser that he called the Gorebridge practice as he had to get a doctor’s advice before taking his medication.
However, the medical centre was defended by its patients’ group which described waiting times as a “nationwide problem”.
The angry patient said: “I phoned the surgery and asked to speak to a doctor, I was told it would be two and a half weeks. I said ‘That’s not on, it would take 10 seconds’.
“Anytime I have been to the surgery I have waited a long time, up to three hours. It’s unbelievable, really bad. It takes out more than half your day.
“Clearly it’s a staffing issue. I don’t blame the practice manager, I don’t blame the staff, but somebody needs to do something.”
Newbyres Patient Participation Group chairman David Robb said: “It is a problem at Newbyres, but we understand that it’s a nationwide problem.
“We get access to facts and figures so we can see both sides. The massive problem is the lack of GP cover.”
Read more in this week’s Advertiser, out now.