Tenants at Bield developments across Midlothian are being promised a greater role in the running of the organisation thanks to the creation of new ‘people power’ forums and a national improvement group.
Following an initial trial period, Let’s Meet - an innovative meeting structure - will be rolled out across the 23 local authorities in which Bield operates, providing a relaxed and open environment where tenants can raise issues important to them with the organisation. These sessions will move away from the more traditional methods of how meetings were held within developments, giving Midlothian locals the chance to tailor the agenda at their development.
Chris McShane, Tenant Engagement Officer at Bield, said: “Let’s Meet is specifically designed to enhance our approach to consultation and engagement, ensuring stronger communication between Bield and our tenants.
“This change in how meetings are held will help us continue to allow tenants in Midlothian to play a central role in the day to day running of the development and the feedback we provide afterwards will assure them that we are taking on board their opinions.”
Along with the introduction of ‘Let’s Meet’, Bield has strengthened engagement further at a national level with the creation of the Bield Improvement Group (BIG). This is a core group of 25 tenants who will be responsible for reviewing how Bield is performing, ensuring tenant’s views are heard at the highest level.
Formed and shaped after 12 months of consultation work, the BIG will look in detail at key areas of Bield’s service and put forward reports and recommendations to the Performance & Audit Committee and the Board.
Bield is a registered charity which started out with one housing development in Bo’ness and growing into a wide range of housing and services for around 20,000 older people across 23 local authority areas.
Bield developments in Midlothian are at Moorfoot Court, Bonnyrigg (retirement housing), Whitehill Lodge, Dalkeith (very sheltered housing), Emily Court, Gorebridge (retirement housing), and Baldwin Court, Penicuik (retirement housing).