Residents moving into new homes in Bonnyrigg have been left shocked by the poor broadband coverage in the area and want action taken.
With homes popping up all the time in the town’s Hopefield estate, those living there are astonished that their new Taylor Wimpey homes don’t have better coverage.
Financial services project manager Simon Collins moved into a new house there in January and is demanding that cabinet 56, which serves the estate, is upgraded. He said: “It’s appalling, there is no other way to describe it. We are living in 2016, and we are moving into new houses that don’t have internet that is able to facilitate your needs.
“I have only moved 0.8 miles down the road from Hillhead and they had fibre broadband. Nobody said we would have great broadband, but I just assumed with it being a new home it would have faster broadband than it has.
“If we want to download a film from Sky we need to do it before we go to bed and leave it downloading overnight.
“I work from home sometimes, and it is painfully slow. It shouldn’t be like that living on a new estate.
“Everyone here is extremely frustrated. We put a sign on the cabinet to draw attention to the issue. It certainly got people talking on Facebook.
“We have just started the ‘Cabinet 56 Hopefield Estate’ Facebook page and it got nearly 200 likes right away.”
Sarah MacAndrew, head of customer services for Taylor Wimpey East Scotland said: “We’re aware that a number of our customers are experiencing very slow broadband speeds at our Hopefield development in Bonnyrigg, and we share their frustration that we have been unable to help resolve it. Taylor Wimpey is responsible for installing the ducts that carry the cables and lay them as part of the construction process. We have done this at Hopefield.
“The responsibility for then putting cables through the ducts and connecting our customers to the network lies solely with Openreach, part of the BT Group. To continue to try and help, we have made contact with Openreach to understand and explore whether there are ways in which we can help to resolve the situation.”