Know your consumer rights

Know your rights as a shopper
Know your rights as a shopper

Consumers are being urged to get to grips with the new provisions in the Consumer Rights Act to avoid frustration when giving and receiving gifts this Christmas.

Know Your New Rights is the theme of National Consumer Week which runs from November 2 to 6, aimed at empowering consumers to shop with confidence.

It is hoped that focusing consumers’ minds during the busy Christmas period will help them to understand their new rights which they can exercise all year round.

The campaign is run by Citizens Advice, the Chartered Trading Standards Institute (CTSI) and the Department for Business, Innovation and Skills.

The Act makes consumer rights clearer and simpler to understand and should make it easier to solve disputes between consumers and businesses.

Midlothian Council’s trading standards team are also supporting the campaign by helping businesses to understand their responsibilities under the act.

The council’s cabinet member for trading standards, Councillor Jim Bryant (SNP), said: “We are keen to help local businesses to make sure they don’t fall foul of the law. Consumers should also consider their rights whenever they make a purchase but they may wish to take extra care at Christmas. Nobody wants to give or receive a faulty product but it is important to know how to resolve any issues, should they arise.”

Consumer advice is available from the Citizens Advice consumer service on 03454 04 05 06 or online on

Free and impartial business advice on a host of trading standards legislation is also available on the government-sponsored website, and on Midlothian Council’s trading standards pages at