New easy way for Midlothian Council customers to apply for National Entitlement Cards

Midlothian Council customers can now apply online for a new bus pass or Young Scot card.

Monday, 1st March 2021, 3:49 pm
The National Entitlement Card (NEC) is Scotland's National Smartcard.

The new service will mean anyone in Midlothian applying for a new National Entitlement Card, which covers discounted travel and Young Scot benefits, no longer needs to fill in a form and send in or email paperwork.

Instead, the whole process, including verification and photo ID, can all be done quickly and easily online at

A Midlothian Council spokesman said: “This will make the whole process so much easier for people with disabilities or those over 60 applying for new bus passes if they have access to the internet.

“Young Scot cards will continue to be issued from schools but anyone not at school who needs a new card can now also apply online at any time of the day or night from the comfort of their own home.”

The spokesman said the online service was particularly helpful given public buildings are closed because of coronavirus restrictions.

He said: “Normally application forms can be handed in to some public buildings including libraries but this isn’t currently an easy option because of lockdown.”

Customers who prefer can fill in an application form, scan or photo documents and email them back to [email protected]

Or email the above address if you have any problems applying at all.

More information including how to get the applications forms can be found at

The National Entitlement Card (NEC) is Scotland's National Smartcard. Supported by Scottish Government to deliver national and local services, the NEC makes it convenient for citizens to access various public services and facilities with only one card.