Speak up to drive up care standards in Midlothian

Midlothian residents are being asked to speak up in a bid to drive up standards in local care homes, children’s services, nurseries and social work services.

Scotland’s care and social work regulator, the Care Inspectorate, relies on the views of local people about services, carers, and staff to improve standards and root out practice across the county.

Anyone with concerns, comments or complaints about a service can raise these, anonymously if preferred, via the Care Inspectorate website at www.careinspectorate.com or by contacting the National Enquiry Line on 0845 600 9527.

Established in April, Scotland’s national care regulator has adopted a new name of the Care Inspectorate in a bid to make it easier for people to understand its work.

The inspectorate directly involves people who use services and their carers in inspections.

The latest inspection reports are available to view on the Care Inspectorate’s website.

Where complaints are made about a service, the inspectorate has powers to investigate and, if necessary, demand improvements to the quality of care.

Speaking as he called on people in Midlothian to get involved by sharing any information or concerns they have, Care Inspectorate chairman Professor Frank Clark said: “Our job is to make sure people receive high quality care that reflects individuals’ needs and that their rights are protected.

“We support services to improve and we inform the public about what standards are being delivered by openly reporting what we find.

“Anyone can read our inspection reports on our website and find out exactly how their local services are performing. In that way we can provide confidence that poor practice is being identified, improvements are being demanded and best practice shared.”

He added: “We want people in Midlothian to come to us with their concerns. This can be done through our complaints system, including the national telephone enquiry line which people can use anonymously if they wish.

“The information people give us can make a direct impact on the care delivered in care homes, nurseries, children’s services and by social work departments.

“Where we find problems, we will work with the service to make improvements and ensure people who use services get the quality care they deserve.

“What’s more, we have the powers we need to insist on changes and, ultimately, we can apply to the courts to have a service closed if necessary.”